The Lund Resort – Front Desk Agent

Front Desk Agent

We are seeking Part-time FRONT DESK agents for the season. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Job Duties:

• Greet guests and assign rooms; respond to queries courteously as required.
• Manage online and telephone reservations and resister guests in and out of the Hotel.
• Processes bills and collect payments; as well as verifying credit card information.
• Count and verify cash, maintain shift activity and distribute keys etc.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Respond to client complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
• Manage all mail, including courier services, and other correspondence.
• Other duties as assigned to support Lund Resort operations.

Requirements:

• High School Diploma, G.E.D. or equivalent
• Hotel management preferred, or equivalent experience an asset.
• Experience in all aspects of customer service and people management.
• Strong working knowledge of hospitality industry principles, practices, and techniques.
• Able to communicate effectively and quickly, both verbally and in writing.
• Proficient with hotel software, Microsoft office, email and web-based programs.
• Follow company policies and procedures; ensure professional appearance.
• Maintain confidentiality of proprietary information; protect company assets.
• Driver’s License and vehicle an asset.

Wage: $21/hour

Applications can be submitted to jobs@tmslp.ca attention Braden Smith/CEO

DEADLINE FOR SUBMISSIONS: Until the position is filled.

Thank you for your interest in this position, only those candidates selected for an interview will be contacted.

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